Chris My official job at Scott Group: Regional Sales Manager I’ve been with Scott Group since: 1992 My definition of good customer service: Giving the customers more than they asked for, sooner than they expected A good day at work includes: A bunch of new RFQs—indicating new projects on the horizon… The most challenging part of my job: Lugging my sample case in and out of the subway The most rewarding part of my job: The appreciation of our clients when projects are complete