jessica My official job at Scott Group: Designer I’ve been with Scott Group since: 2006 The best part of my job: The variety of projects, creating new patterns and meeting customers My definition of good customer service: Meeting or exceeding customers’ needs as efficiently and effectively as possible, making customers feel like they are valued, and knowing that we are the kind of company they want to work with When I’m not at work I’m: Spending time with friends and family, shopping for antiques/vintage furniture, going to the beach